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New Platform FAQ’s

FetchFinders, we hope you’re just as excited as we are about our new e-learning experience! Below are answers to frequently asked questions from our current subscribers about our upcoming migration and the new platform. If you might have a question not addressed below, please email us at hello@fetchfind.com.

Simply put, we’ve created a platform that fits the needs of pet professionals like you! We’ve listened to our customers’ requests over the years and are eager to bring you and the entire pet industry new features and technologies (our favorite: rewards and recognitions!) that will revolutionize your operations and team culture.

By Summer 2022, customers will be invited to join the new platform. Additional communication will be provided in email.

Yes, you will receive email communication from FetchFind with details.

For paid plans, yes – plus you’ll find some new Badges on the new platform, with more to come! However, the “free” version of FetchFind will have fewer courses in the library compared to the free plans we’ve offered in the past.

Details will be released soon, but we expect to discontinue the old platform by the end of Summer 2022. 

Yes, completed courses will be reflected in the new platform. However, the new platform will not recognize courses started but not yet completed. Therefore, it is important that you (and/or your employees) finish courses before migration.

Only completed courses will be reflected in the new platform.

While the course information carries over, it will be up to the administrators to add learners to the new platform. The system will recognize the learners’ emails from the old platform and identify completed courses.

We highly recommend that subscribers use the same email from the old platform. However, you will need to setup your profile in the new platform and will be invited to join after you provide your payment information.

We’re providing a new billing/account page on our website (fetchfind.com) where you can access your payment details. This billing account will be connected to your e-learning account, but the login for billing will be separate from your login for learning.

We will work with you to ensure your custom content is available in the new platform.

Your annual payment will be applied to the new platform. When that period ends, you will become a monthly paying customer in the following month. However, we need all customers to re-enter their credit card information in the new billing site. You will receive additional instructions from us via email during the Summer of 2022. If you might have accidentally opted out of our company communication, please contact our customer support at hello@fetchfind.com and ask to be added to our subscriber email distribution list.

Yes, however, it will offer fewer Badges (coursework) than we’ve had in the past.

Yes, we will be holding webinar demos as we get closer to launching the new platform. If you would like to attend, please email hello@fetchfind.com with the subject line “Request for New Platform Webinar” and let us know who you would like to attend from your team and their email addresses.

Yes, our customer support team will be available to help with general questions. However, if you want full onboarding assistance, you can choose to purchase that service.

Yes, you can cancel at any time.

Yes, the new platform allows you to add your own content.

We accept all major credit cards.

Please email hello@fetchfind.com.

For customer support, email us at hello@fetchfind.com. Our support team monitors emails 7 days per week, however, our regular business hours (and the best time to reach us) are Monday through Friday, 8 a.m. to 6 p.m. CST. Generally, emails received prior to 6 p.m. CST are responded to on the same day that they’re received. Emails received after 6 p.m. CST will be responded to by 8 a.m. CST the next day. For complex setup questions, our customer support team will schedule time with you during our regular business hours.

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